FAQs

1. Do I need an account to place an order?
No, you can check out as a guest. But creating an account lets you:

• Enjoy faster checkout

• Track your orders and view order history

• Get updates on new arrivals and exclusive offers

2. Is my payment information secure?
Yes. All payments go through a secure, SSL-encrypted connection and are processed by our trusted payment provider. We never store your credit card details.

3. Will I be charged an exchange rate?
All prices are listed in USD. If you're paying with another currency, your bank will convert the amount using their daily exchange rate.

4. How should I enter my shipping address?
Please enter your address using English letters and punctuation only. If your address includes special characters, replace them with similar English ones (e.g: “?” becomes “c”).

5. Can I change my shipping address after ordering?
Once your order has been processed or shipped, we’re unable to update the address. Please use a permanent address to avoid delays with customs.

6. How long does shipping take, and how can I track my order?
Shipping time depends on the method you choose. Once your order ships, we’ll email you a tracking number and link. Please note that customs may cause unexpected delays.

7. What should I do if something’s missing from my order?
If anything is missing, please contact us right away. We’ll be happy to help.